Develops design concepts and produce contract documents based on client needs. Meets with clients to program the project requirements. Takes accurate as-built measurements for developing floor plans and elevations. Creates design concepts and digital presentations with finish selections, furnishings, and fixtures. Presents design concepts and takes detailed notes to address customer requests. Creates project budgets and maintains up-to-date documentation of all activities. Manages the coordination and logistics of product deliveries and installation. Provides follow-up support with customers. Develops and maintains productive and effective relationships with customers.

As a customer relationship manager, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM software to document your progress, which ought to be accessible to pertinent internal divisions.